All products purchased from https://madame.pk/ can be exchanged within 24 to 48 Hours or 1 – 2 days only if:
You must notify us within 2 days of delivery by writing to sales@madame.pk.com or calling or Whatsapp at 0313-5093154In case an item is found to be faulty or damaged, you will have to send the defective product back to madame.pk within 15 days of delivery. Upon receipt, madame.pk shall issue a replacement against the product mentioned in the Invoice. You will be required to email photographic evidence of the defective item at sales@madame.pk.com or calling or Whatsapp at 0313-5093154within 15 days of purchase before any claims can be processed. There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
Anything is missing from the package including price tags, labels, madame.pk does not offer a “cash refund” or “Money Back Guarantee” on purchased items. Exchange request is made outside the specified time frame.
Product is damaged because of use. Product has been tampered. A “refund” may only be issued if:
The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased and the replacement is unavailable. The transaction does not verify the security checks and madame.pk is not willing to process such order.
The shipment has been delayed due to weather issues, logistic issues, political issues, etc. and the customer thinks that they do not need the products any longer. madame.pk has the right to cancel orders for reasons such as - item is out of stock, or the credit card payment declined by the issuing financial institution.
Note!Return and exchange polices are not applicable on sale items.
